Terms of service

OVERVIEW
Welcome to Hey ROSIE! The terms “we,” “us,” or “our” refer to Hey ROSIE. Hey ROSIE operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (“Services”). Hey ROSIE operates on Shopify technology, which allows us to provide the Services to you.

These terms, together with the policies referenced herein (these “Terms of Service” or “Terms”), explain your rights and responsibilities when using the Services.

Please read these Terms carefully as they contain important information about your rights, including disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, do not use our Services.

PART 1 – USE AND ACCOUNT
By accepting these Terms, you confirm that you are of legal age in your country or territory and authorize any minors under your care to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our stores or purchasing offered products or services, you may be asked for certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights to provide such information.

You are solely responsible for keeping your account credentials secure and all activity on your account. You may not transfer, sell, assign, or license your account to anyone else.

PART 2 – OUR PRODUCTS
We strive to provide accurate information about our products and services. However, product colors or appearance may differ from what is displayed on your screen due to your device and its settings.

We do not guarantee that any product or service you purchase will meet your expectations or match its depiction in the store. Product descriptions may change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities for any person, region, or jurisdiction.

PART 3 – ORDERS
By placing an order, you offer to purchase a product or service. Hey ROSIE reserves the right to accept or reject your order for any reason at our discretion. Your order is not confirmed until we approve it. Payment must be received and processed before your order is accepted.

Check your order carefully before submitting, as Hey ROSIE may not be able to honor cancellation requests after acceptance. If we do not accept your order, make changes, or cancel it, we will attempt to notify you using the email, billing address, or phone number you provided at the time of order.

Purchases may only be returned or exchanged according to our Return Policy [LINK].

You represent and warrant that your purchase is for personal or household use only and not for resale or export.

PART 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice. You will be charged the price in effect at the time of your order, as shown in your order confirmation email. Unless otherwise stated, prices exclude taxes, shipping, handling, customs, or import fees.

Prices displayed on our website may differ from those in physical stores or third-party sites. Promotions may have separate terms that take precedence over these Terms.

You agree to provide complete, accurate, and up-to-date purchase, payment, and account information when shopping. You warrant that credit card details provided are truthful and you are authorized to use them. You are responsible for all charges, including product costs, shipping, handling, and taxes.

PART 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates and cannot be guaranteed. Risk of loss passes to you when products are delivered to the carrier.

PART 6 – INTELLECTUAL PROPERTY
All rights in our Services, including trademarks, text, displays, images, graphics, reviews, videos, and layout, are owned by Hey ROSIE, its partners, or licensors and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, display, publicly perform, publish, upload, store, or transmit any materials or create derivative works without prior written permission. All trademarks, logos, product/service names, designs, and slogans are the property of their respective owners.

PART 7 – OPTIONAL TOOLS
You may have access to third-party tools through the Services, which we do not control. We provide access “as is” without warranties. Use these tools at your own risk.

PART 8 – THIRD-PARTY LINKS
The Services may contain links or material from third parties. We are not responsible for their content, accuracy, or your use of such materials. Use third-party services at your own risk.

PART 9 – RELATIONSHIP WITH SHOPIFY
Hey ROSIE uses Shopify to provide the Services. Shopify is not responsible for your purchases from Hey ROSIE. You release Shopify and its affiliates from liability related to your transactions with Hey ROSIE.

PART 10 – PRIVACY POLICY
All personal information collected is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy [LINK]. Data may be transferred to Shopify or third parties in other countries to provide Services.

PART 11 – FEEDBACK
By submitting feedback, you grant us a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and display it for any purpose, including commercial use. You warrant that you own or have rights to the feedback and that it complies with these Terms.

PART 12 – ERRORS AND INACCURACIES
The Services may contain errors, inaccuracies, or omissions. We reserve the right to correct, update, or cancel information or orders at any time without notice.

PART 13 – PROHIBITED USES
You may only use the Services for lawful purposes. Prohibited uses include illegal activity, violating laws or rights, harassment, misleading information, spamming, impersonation, and interfering with the Services. Violation may result in account suspension or termination.

PART 14 – TERMINATION
We may terminate this agreement or your access to the Services at our discretion at any time. Certain sections, including Intellectual Property, Feedback, Warranties, Liability, and Governing Law, survive termination.

PART 15 – WARRANTY DISCLAIMER
Services and products are provided “as is” and “as available” without warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

PART 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hey ROSIE and its affiliates are not liable for damages, losses, or claims arising from your use of the Services or products.

PART 17 – INDEMNIFICATION
You agree to indemnify Hey ROSIE, Shopify, and affiliates from claims, damages, or expenses arising from your violation of these Terms or laws or your use of the Services.

PART 18 – SEVERABILITY
If any term is deemed invalid, it will be enforced to the maximum extent allowed, and remaining terms will remain in effect.

PART 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any right is not a waiver. These Terms, policies, and guidelines constitute the entire agreement.

PART 20 – ASSIGNMENT
You may not assign this agreement without our written consent. We may assign our rights without notice.

PART 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction of Hey ROSIE’s headquarters. You and Hey ROSIE consent to the courts of that jurisdiction.

PART 22 – HEADINGS
Headings are for convenience and do not limit these Terms.

PART 23 – CHANGES TO TERMS
We may update or revise these Terms at any time. Continued use of the Services constitutes acceptance of changes.

PART 24 – CONTACT INFORMATION
Questions about these Terms can be sent to hello@heyrosie.store.